As existing GrabFood and GrabMart partners, many of you are already familiar with the device Sunmi V2. Sunmi Technology, a leading manufacturer of Android smart POS terminals, has partnered with Grab to help merchant-partners grow their businesses. From the earliest models, Sunmi V1s and V2, to the latest Sunmi V2s, these devices have evolved to meet the growing needs of businesses. In 2024, Sunmi V2s has become the latest compatible model as Grabfood Merchant Device.
The Sunmi V2s, as the Grabfood Merchant device, is an incredibly useful mobile point-of-sale (POS) device and store management tool. It comes equipped with a thermal receipt printer, making it highly convenient for food deliveries, restaurants, and retail stores. With the Sunmi V2s, business owners can easily access the GrabFood Merchant app, a powerful platform designed to help business owners process their online food orders quickly and accurately.
In this guide, we will cover the following:
- Key Features Of GrabFood Merchant Apps
- How GrabFood Or GrabMart works?
- How To Install And Update The GrabFood Merchant App In Sunmi V2s?
- How To Troubleshoot GrabMerchant App And Sunmi V2s?
- Common FAQs About The Sunmi V2s Device
Key Features of the GrabFood Merchant App
The GrabFood Merchant app offers a range of functions to streamline business operations, which includes:
- Edit food menus
- Update item pricing
- Change item availability during peak hours
- Modify all types of Grab orders, including self-pickup, delivery, and scheduled orders
- Generate monthly reports, including weekly sales revenue, profits, and transaction charges
How Does GrabFood and GrabMart works?
Grab Merchant apps work in a very simple way:
- First of all, customers place orders on your GrabFood or GrabMart store.
- The order appears in your GrabFood or GrabMart apps with sound notifications.
- Upon receiving the order, the Sunmi V2s prints two order slips: one for the kitchen/outlets and one for the customer.
- The kitchen starts preparing the order while the cashier enters it into the POS system.
- A Grab driver arrives to collect and deliver the order to the customer.
This process helps business owners receive more orders and increase your sales revenue.
How to Update the GrabMerchant App in Sunmi V2s?
- Connect the Sunmi V2s device to a stable WiFi connection.
- Open the Google Play Store from the home screen.
- In the search bar, type “GrabMerchant”, then enter.
- Tap on the “GrabMerchant” app.
- Tap “Install” or “Update” as needed.
Note that regularly updating the GrabFood Merchant app ensures smooth transactions and access to the latest features.
How To Troubleshoot and GrabMerchant App and Sunmi V2s?
Basic Steps:
- Restart the Sunmi V2s device by holding the power button for 15 seconds.
- Ensure the device’s battery is fully charged.
- Check the internet connection and try reconnecting to WiFi.
- Check for pending GrabMerchant app updates.
If issues persist, contact the Grab Help Center.
What if the Sunmi V2s Device Won’t Turn On?
- Check the battery level and charge the device.
Try a different power socket or charger. - Ensure the charging port is clean and unobstructed.
If issues persist, contact Mipos customer support.
What If the Sunmi V2s Device Won’t Print Receipts?
- Check the battery level and charge the device.
- Ensure the thermal receipt paper roll is not empty or jammed.
- Check that the paper roll is inserted correctly (paper feeding under, not over).
If issues persist, contact Mipos customer support. Note that thermal printheads may wear out over time, especially with heavy use, therefore it is normal to change printhead from time to time.
Common FAQs about the Sunmi V2s Device
Q: Does Sunmi V2s, the GrabFood Merchant device runs on WiFi only? Can I use a SIM card instead?
A: Sunmi V2s, the GrabFood Merchant device can use mobile internet connections like a smartphone. If your outlet do not have WiFi, you can use a SIM card from your telecom provider.
Q: Can I install other apps besides from the GrabFood Merchant app?
A: Yes, you can install other apps, but it is recommended to avoid unnecessary ones to prevent slower performance and potential crashes.
Q: What is the warranty policy for the Sunmi V2s?
A: Sunmi V2s, as the GrabFood Merchant device comes with a one-year warranty covering manufacturer defects. Damage caused by human factors, such as water spillage or a cracked screen, is not covered. The printhead is also not covered under warranty due to wear and tear.
Q: How soon can I get the device and start using GrabFood Merchant?
A: Located in Kuala Lumpur, we have ready stock of the Sunmi V2s. You can pick it up in-store or have it couriered to your address within 1-3 working days. Once received, you can install the GrabFood Merchant app and start using it immediately.
Q: What accessories come with the Sunmi V2s device?
A: The Sunmi V2s comes with a power charger, a Type-C USB cable, and a user manual.
Q: What if I didn’t receive my order or the device is faulty upon receipt?
A: Contact our customer support for assistance with any issues regarding your order or device.
Mipos Provide Ready Stock of Sunmi V2s
At Mipos, we offer a ready stock of Sunmi products, including Sunmi V2s device for the GrabMerchant app. Additionally, we also provide inspection and repair services for Sunmi mobile POS terminals, including battery replacement, printhead changes and other maintenance services. If you need assistance with your Sunmi terminals, contact us for further enquiries.
